PRIVACY & INFORMATION POLICY
How We Collect and Use Information
We ask for very limited information when you place an order or create an account. We also generally retain any messages you send about your order or account. We use this information simply to provide the service you request. None of this information will ever be published.
We will not rent or sell your information to any third parties. Period.
We will disclose your information in the highly unlikely event that we are required to do so by law or subpoena, or if we reasonably believe that such action is necessary to comply with the law.
Your information may be stored and processed in the United States or another country in which our service providers maintain facilities. We use commercially reasonable safeguards to preserve the security of all information you give us. In the highly unlikely event that any information under our control is compromised via breach of security, we will take reasonable steps to investigate and, per applicable laws, notify anyone whose information may have been compromised.
We will process and complete all unsubscribe requests within 48 hours of receiving them.
SALES POLICY
Returns, Refunds & Exchanges Policy
How To Return An Item
Please return the item within 30 days of your purchase, as we cannot guarantee a refund or exchange after that time. Please email webmaster@martyklein.com, indicating what you are returning, and why. You will then receive a tracking number within 48 hours.
Mail your returned item to:
Dr. Marty Klein
2439 Birch St. #2
Palo Alto, CA 94306
Exchanges
If you feel your purchase was not accurately described, you may return it for any item of equivalent value less the cost of shipping. Use the Returns procedure described above, and indicate which product you want in exchange for your original purchase.
Payment Policy
Accepted methods of payment are credit card via PayPal (Visa, MasterCard, American Express, Discover), personal check, and money order.
Credit Card Charges
Your credit card will be charged when you place your order. If we cannot fulfill your order for any reason the entire amount charged will be refunded to your credit card.
Mailing Address For Check/Money Order
Dr. Marty Klein
2439 Birch St. #2
Palo Alto, CA 94306
Shipping Policy
Unless back-ordered, your order will be shipped within 48 hours of you placing it.
We typically use USPS to deliver orders.
The shipping charge for your order is based on the weight of your products and your location. You will be shown the cost of shipping before you place your order, and will have a chance to not place your order if you so choose.
If an item goes on back order we will ship the part of your order that is in stock. When the back-ordered item becomes available we will ship it to you. You will not be charged anything additional for the second shipment.
TERMS OF SERVICE
Our Terms of Service (“Agreement”)
As modified July 1, 2015
These are the legally binding terms and conditions attached to the use of the Site at www.MartyKlein.com. By accessing, viewing, or using the Site in any way, you are agreeing to be bound by these Terms of Service.
Intellectual Property
This Site and all of its content are the sole property of Dr. Marty Klein, and as such are fully protected by international copyright and other intellectual property rights laws.
Links to Other Websites
This Site contains links to other websites and online resources that we do not own or control. We therefore cannot assume responsibility for the content or general practices of any of these third-party sites or services. Furthermore, such links do not imply any endorsement or encouragement of their use. We advise you to read the terms & conditions and privacy policy of any site that you visit as a result of following a link posted on our Site.
Changes to This Agreement
We reserve the right to modify these Terms of Service at any time. Your decision to visit and use the Site after such changes are made constitutes your formal acceptance of the new Terms of Service.
Therefore, you are invited to periodically review this Agreement for any such changes. Should you not agree to any part of this Agreement at any time, we advise you to discontinue using this Site immediately.
Appropriate Use of This Site
This Site is not intended to provide psychological, medical, or legal advice. Should you desire advice in any such area you are encouraged to seek a qualified professional. We cannot be responsible for any harm caused by your use of information provided on this Site.
Personal Email to Dr. Marty Klein
If you choose to email Dr. Marty Klein, be aware that your email is not encrypted, and its security is not guaranteed. It is therefore inadvisable to send sensitive or private information by email. Furthermore, no evaluation or treatment will be offered by internet communication. Dr. Marty Klein cannot assure you whether or when you will receive a response to email other than orders for products.
Contact Us
If you have any questions about this Agreement, feel free to contact us at webmaster@martyklein.com.